Eduard customer service

General Modelling discusion that doesn't fit into any of the other sections
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gaz45
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Eduard customer service

Post by gaz45 »

Credit where credit is due I e-mailed Eduard customer service regarding some differences with some of the resin parts in my kit, they replied the following day and are sending out the correct parts :th: :th: :th:
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ElCapitan
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Re: Eduard customer service

Post by ElCapitan »

Ahh, so they were the wrong parts! That's really good of them, I had heard they are really helpful :th:
Rob
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Stokesy44
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Re: Eduard customer service

Post by Stokesy44 »

Good stuff. Its nice when a company as big as Eduard still helps the little guy.

Proper result. :th:
Its been tried and tested, it works! So don't blame the system if you're no good. :doh:
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sheppsea
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Re: Eduard customer service

Post by sheppsea »

I agree - I have dealt with Eduard, Airfix and the UK agent for Tamiya (the Hobby Company), and both Eduard and Airfix were excellent in dealing with issues

The Hobby Company not so much :(
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SteelScooter
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Re: Eduard customer service

Post by SteelScooter »

That is great. I would hate to have said they were good and then they ignored you :tongue:

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sheppsea
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Re: Eduard customer service

Post by sheppsea »

Although having sung Airfix's praise I just head back that they don't have a part I need in stock :(

Its a clear part as well, so will require quite a lot of work to make it look even vaguely presentable (it will also be the first time I need to do this, so it all builds up one's skills I suppose :))
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