MENG After Sales Service - Faith Restored

[Stokesy44]

Bought this beauty back in October



Was mortified when I opened the box to find the tracks had been badly mangled and were actually torn in one place. So I found contact details for Meng's replacement service and was pleased when they said of course, new tracks will be sent right away.

Six weeks later they turned up - Huzzah, but wait, the wrong tracks! Don't know what the new set were for but they certainly weren't for my Merkava! Wearily I contacted them again, apologies were given and new tracks were promised. Another six weeks later they turn up and they're the same wrong tracks AGAIN Ever feel like a Salmon? You're swimming up hill and everything's against you?

Fired up the old email again, contrite apologies offered and new tracks promised - breath not being held this time and growing tired of being referred to as 'Dear Friend' by my counterpart at Meng - must be a language thing.

Anyway, less than 2 weeks later I get a missed delivery card from Royal Mail so off I trundle to the depot thinking 'I wonder what it can be, it cant be the tracks as its only 10 days since the last lot arrived. BUT, the card says 'International Signed For' so I'm thinking, it could be, it just could be???

And it is! Huzzah, expedited delivery AND its the right tracks Well done Meng, third time and its a bulls eye!

And yes, I went back to them to confirm the delivery and say thanks

[DrSprue]

Wow what a cool looking Kit! Amazing what you had to do to correct the issue tho. Well done tho meng for making sure it ended good.

[Stokesy44]

[*]

Wow what a cool looking Kit! Amazing what you had to do to correct the issue tho. Well done tho meng for making sure it ended good.

Yes indeed. Other than the tracks it’s an absolute beauty. It’s the first ‘current’ MBT I’ve ever bought and I was amazed just how big it is, even before the mine clearance stuff gets bolted on the front.

[DrSprue]

Man the front of the mine gears and the tank must get really dirty after a few explosives!!

[Kevthemodeller]

You couldn't make that up mate

Just how many builds have you got on the go I'm losing track

[Twokidsnosleep]

You couldn't make that up mate

Just how many builds have you got on the go I'm losing track

I think he just wanted extra tracks

[Stokesy44]

You couldn't make that up mate

Just how many builds have you got on the go I'm losing track

Yes, I do sometimes get the feeling that I’m surrounded by idiots. When the second lot turned up I didn’t know whether to laugh or cry. It was difficult sending the emails because I knew losing my temper would be a waste of time.

As for builds. Only two kits on the go. My two Tigers. I haven’t started the Merkava. It was potentially up next but I need to get back into aircraft ahead of the Bomber SIG.

[Stokesy44]

Man the front of the mine gears and the tank must get really dirty after a few explosives!!

Indeed!

Probably a bit more than a spray with the hose would be required to keep it looking shiny!

[Stokesy44]

I think he just wanted extra tracks

When the second lot arrived I thought hey I could be on to a nice little earner here! If they keep this up I can flog them second hand and retire in about 80 years.

[GMahaffey]

Bought this beauty back in October



Was mortified when I opened the box to find the tracks had been badly mangled and were actually torn in one place. So I found contact details for Meng's replacement service and was pleased when they said of course, new tracks will be sent right away.

Six weeks later they turned up - Huzzah, but wait, the wrong tracks! Don't know what the new set were for but they certainly weren't for my Merkava! Wearily I contacted them again, apologies were given and new tracks were promised. Another six weeks later they turn up and they're the same wrong tracks AGAIN Ever feel like a Salmon? You're swimming up hill and everything's against you?

Fired up the old email again, contrite apologies offered and new tracks promised - breath not being held this time and growing tired of being referred to as 'Dear Friend' by my counterpart at Meng - must be a language thing.

Anyway, less than 2 weeks later I get a missed delivery card from Royal Mail so off I trundle to the depot thinking 'I wonder what it can be, it cant be the tracks as its only 10 days since the last lot arrived. BUT, the card says 'International Signed For' so I'm thinking, it could be, it just could be???

And it is! Huzzah, expedited delivery AND its the right tracks Well done Meng, third time and its a bulls eye!

And yes, I went back to them to confirm the delivery and say thanks

You know what they say, third time is the charm.